Getting started with dialysis
Starting dialysis can feel overwhelming. We walk you through every step, from your first call to your first treatment, so you always know what comes next.
Se habla espanol
(210) 798-1955
Mon-Sat, 9am to 3pm
referrals@idsoftx.com
Monitored daily
Hours of operation
Office (Mon-Sat): 9am to 3pm
Dialysis MWF: 4:30am to 6pm
Dialysis TTS: 4:30am to 2pm
YOUR JOURNEY
What to expect, step by step
Contact SNG
Call us at (210) 798-1955, submit our online form, or ask your doctor to send a referral directly. Our team will reach out within one business day to schedule your initial visit.
Call or submit online
Verify your insurance
Our team will verify your insurance coverage before your first visit so there are no surprises. We accept Medicare, Medicaid, and most major commercial plans. If you are uninsured or underinsured, our social worker can connect you with financial assistance options.
See a list of accepted insurances
Complete your initial evaluation
You will meet with our care team for an intake assessment. We review your medical history, labs, and vascular access, and work with you to choose the dialysis modality that best fits your health and lifestyle.
See what to bring with you
Schedule your first treatment
Once your care plan is set, we’ll schedule your first dialysis visit and establish your ongoing treatment schedule. In-center hemodialysis patients are generally scheduled either Monday, Wednesday, Friday (MWF) or Tuesday, Thursday, Saturday (TTS). Your specific treatment time will be based on your care needs and scheduling availability.
We schedule around your life
Begin ongoing care
After your first treatment, our nurses, dietitian, and social worker stay actively involved in your care. We adjust your plan as your needs change, and our team is always reachable with questions between visits.
Meet your support team.
Practical Support
Support along the way
We are here to help with more than just your treatment. Our team can assist with the resources and guidance you need for a smoother dialysis journey.
Transportation Support
Need help getting to and from dialysis? Our team can help you identify transportation resources that may be available through your insurance plan or local community services. Contact us to discuss your needs and available options.
Insurance & Benefits
We accept many insurance plans and will help verify your specific coverage before your first visit. Our team can also assist you in understanding your benefits and any financial assistance programs.
Se habla espanol
Nuestro personal habla inglés y español. Cuando llame, solicite hablar con un miembro de nuestro equipo que hable español.
BEFORE YOUR FIRST VISIT
What to bring
Photo ID
Driver's license or state ID
Insurance card(s)
All active insurance cards
Medication list
All current medications and dosages
Recent labs or records
Any kidney labs or records from your doctor
Comfortable, loose clothing
Short or loose sleeves if you have vascular access
Emergency contact info
Name and phone number of a family member or caregiver
COVERAGE AND COSTS
Insurance we accept
Medicare
Including Medicare Advantage
Medicaid
Texas Medicaid accepted
Blue Cross Blue Shield
Most plans accepted
United Healthcare
Commercial and Medicare
Cigna
Commercial plans
Aetna
Commercial plans
Additional Plans Accepted:
Ambetter
Amerigroup Texas Inc. / Wellpoint
Baylor Scott & White
Blue Cross Blue Shield of Texas
Community First Health Plans
Curative Insurance
Devoted Health
Humana
Molina Healthcare
MultiPlan
SCAN Health Plan
Superior Healthcare
Insurance coverage varies by plan. Please contact SNG Dialysis to verify your specific insurance plan and benefits. Our social worker can also help you understand coverage and available financial assistance resources.
Who you will work with
Nephrologist
Oversees your medical care and treatment plan. Works directly with your referring physician.
Dialysis nurses and technicians
With you at every treatment. Trained in dialysis care and monitoring throughout each session.
Registered dietitian
Creates a personalized renal diet plan, helps you manage fluid, potassium, phosphorus, and protein intake, and answers nutrition questions.
Call (210) 798-1955 to schedule a consultation with our dietitian.
Social worker
Helps with insurance, transportation, financial assistance, and emotional support for you and your family.
FAQ for new patients
In-center hemodialysis sessions typically last 3 to 4 hours, three times per week. Home modalities offer more flexibility in session length and frequency depending on your treatment plan.
In-center dialysis is generally scheduled three days per week. Your schedule will typically be either Monday, Wednesday, Friday (MWF) or Tuesday, Thursday, Saturday (TTS). Your specific treatment time will be confirmed by the SNG care team.
Yes. Family members and caregivers are always welcome. We encourage loved ones to be involved in understanding your care, especially if you are considering home dialysis.
Wear comfortable, loose-fitting clothing that allows easy access to your dialysis access site. Many patients also bring a sweater or light blanket in case they become cool during treatment.
SNG Dialysis can help patients identify transportation resources that may be available through their insurance plan or local community programs. Contact our team to discuss your transportation needs and available options.
Yes. Many dialysis patients are able to travel with advance planning. Let your SNG care team know as early as possible so they can help you understand what arrangements may be needed for dialysis treatments while you are away.
SNG Dialysis accepts many insurance plans, including Medicare, Medicaid, Blue Cross Blue Shield of Texas, UnitedHealthcare, Cigna, Aetna, Ambetter, Humana, Molina Healthcare, Wellpoint, and others. Coverage varies by plan, so please contact SNG to verify your specific insurance benefits.
The cost of dialysis depends on your insurance coverage, benefits, and individual treatment plan. Our team can help verify your insurance and explain your coverage before treatment begins. For specific cost questions, please contact SNG Dialysis directly.